PLEASE NOTE: All items from the same order should be returned in one parcel, if multiple returns are made on the same order, we will deduct £2. The Wallet Credits can be used for future purchases on SHEIN Canada Site and Apps, or, withdrawn at any time 1. When your return is collected from the locker, a label will be applied for you by the courier. Sign into your SHEIN account and go to “My Orders. Returns must be postmarked within 15 days after the date of delivery. Click on the 'Return Method' and select either UPS or USPS. Wallet Credit may be provided to you when you return items that you purchased on the Site or App in accordance with our Return Policy and choose a Jan 22, 2024 · How long do refunds take from SHEIN? Once your returned item passes the quality check, the refund processing can take up to 14 business days. " Please note that some items are non-returnable as specified above. Find the order in My Orders & click "Return Item. Check your order status (pending/shipped) If the order is “Processing,” click on the “Cancel” button. Sign into your SHEIN User Account. Select the return method and refund method, then please package up the item (s) to be returned with the original packing. If you don’t receive your refund as of when due, contact Shein’s customer support within 90 days of the order placement date. 4-14 business days. Refunds will be processed within 7 days after we receive your package. May 12, 2023 · Following are the steps to pay for a purchase using your SHEIN wallet: 1. Note: Orders paid by SHEIN Gift Card will return to the Gift Card by default. Click “Yes” on the confirmation message. The Waiting Period. If this video is helpful 155. Print the return label and securely 1. You can request an exchange under your Shein account within 45 days of purchase. What Is My Wallet? It is a virtual wallet linked to your SHEIN account where you will be able to access your wallet credit if you return an item and choose to receive a wallet credit rather than a refund to the original method of payment used. Apr 15, 2022 · Once you cancel your order, Shein will send you a confirmation message mentioning when you’ll get the refund. When an order is cancelled, if you have paid and the item has not shipped, you can choose where the funds are returned. Sign into your SHEIN account. Mar 5, 2023 · Besides, you can use refunds made to your wallet to make further purchases or quickly transfer them to your payment account. 4. All fashion inspiration & the latest trends can be found online at SHEIN 1. The actual time you see the money back in your account depends on your payment method. If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed. Refunds. Nov 22, 2023 · The refund will be given to you using the payment method you chose. Customers are advised to contact SHEIN within 3 months if they have any issues with their orders. Look for and click on the “My Wallet” option. Sign in to your SHEIN account on the website or app. Of course if there's some hacking problems find no cash discounted in your records. Find the order you would like to return, and click “Order Details. Click the “Save the Label” link. To this day I have not seen the money in my account. It is a virtual wallet linked to your SHEIN account where you will be able to access your wallet credits if you return an item and choose to receive a wallet credit instead of a cash refund to the original method of payment used. Click on 'Refund Method'. 9 million because it notified only a fraction of the affected customers about the Sign In/Register. The wallet credits can be used for future purchases on SHEIN or refunded to the original form of payment at any time From shoes to clothing, from sports equipment to accessories. The refund will be issued to your SHEIN Wallet or the original payment account as per your request. Go to " My Orders " and find the order that contains the item (s) you would like to return and click "Order Details". As long as you bind your cards in the Apple app wallet, you can obtain online and 1. The wallet credits can be used for future purchases on SHEIN or, in The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. SHEIN CLUB. Return Request Process. Nov 26, 2022 · This video guides you in an easy step-by-step process to refund your orders on Shein. They now say it will take an additional 3-5 days making for a long 10-15 day wait. Indicate the reason for the return, and then click “Next Step. 15 x FREE Shipping Vouchers. You will make payments within the app using a GrabPay wallet that link to your credit or debit card. 1-5 business days. If your Shein package isn’t delivered, Shein will issue the refund to your Shein wallet, unless you request a refund to the original payment method. Note: Orders paid by SHEIN Gift Card will return the Gift The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. Note: The original shipping fee and shipping guarantee are non-refundable. Credit card: it will arrive in about 3-15 business days. Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow Mar 19, 2024 · In case you used a SHEIN gift card or SHEIN Wallet as the payment method, the funds should be back in 24 hours. When you process the return, it will ask you if you want the money back to your Shein wallet or the original payment method. Go to the “My Wallet” section in your account settings. The refund will be sent to your SHEIN wallet or original form of payment based on the refund method you chose. If you return an item and choose to receive a wallet credit rather than a refund to the original method of payment used. 3. Apr 15, 2024 · Every registered Shein customer will have access to a Shein wallet where refunds and digital money will be stored. You may also use a coupon code + SHEIN points + any wallet balance together in one transaction. The wallet credit can be used for future purchases on SHEIN or, in the European The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. Nov 22, 2023 · Before the COVID pandemic Shein said it would take 7 days to process your refund. The Wallet Balance can be used for future purchases or withdrawn at any time. May 28, 2023 · The refund will be issued to the original payment method or your SHEIN Wallet (for SHEIN products) as per your request. Then click on In the past, Shein has faced backlash for several reasons, some of which pertain to security. ). All fashion inspiration & the latest trends can be found online at SHEIN About My Wallet. Continue with Google. Your 2 refund options are currently as follows: – Original Payment Method – Your SHEIN Wallet. Once you click on “My Wallet,” you’ll be directed to a new page where you can manage your payment methods. This can also be delayed by 3-5 days during sale season. Sign into your SHEIN User Account. Orders must be delivered, and the address of the recipient must be in India. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets). The refund will be credited either to your Wallet within your User Account or your original method of payment at your election. The wallet credits can be used for future purchases on SHEIN or refunded to the original form I requested a refund on an order (I paid for with Visa card) from Shein and on October 16, I got an email saying that the refund was successful and also recommended a reference acquirer number. You can choose a Shein wallet or original payment account. Shein’s parent company, Zoetop, was later fined $1. 4 Termination for Cause SHEIN reserves the right to terminate your SHEIN CLUB Membership for good cause at our discretion upon 7 days' prior notice to you. Bank transfers can take longer than debit/credit card refunds. Shein refund never received. The refund will be issued to your SHEIN Wallet or the original form of payment as per your request. Maximum parcel size: 41cm x 38cm x 64cm. How do I check the status of my return? Apple Pay is a mobile payment and electronic cash service released by Apple in 2014. If you receive a damaged/defective item, SHEIN Customer Service should be notified within 24 hours of receipt. The Shein wallet option isn't available for customers who bought items through third-party sellers. 50 from your refund. Mobile number or email address: CONTINUE. NOTE: If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed. Add the desired items to your cart. However, due to transportation delays, your refund may require an additional 3-5 days to process. You can later use the money to pay for the order or withdraw it to your payment account. Your order will be cancelled. Find the order in My Orders & click "Return Item". Find the order in "My Orders", click the "Return Item" button. Click the “Details” link. I asked Shein twitter page and they asked me for the order details and I forwarded them. The wallet credits can be used for future purchases on SHEIN or refunded to Nov 4, 2023 · Click on it, and a dropdown menu will appear. Click the “Return & Refund Record” link. If you want to see the status of your refund you have to go to the details of the refunded order and click on “Return & Refund Record”. It’s important to note that Shein’s return policy might have evolved since then, so referring to their official website or contacting customer service for the latest information is advised. They can go into your SHEIN wallet, if you have one, or it can be put back on to the payment account you used to make the order. Follow these steps: Read Shein's refund and return policy thoroughly to ensure that your request meets the eligibility criteria. To pay with GrabPay, you will be redirected to the GrabPay login page from your website or app. What is My Wallet? It is a virtual wallet linked to your SHEIN account where you will be able to access your wallet credits if you return an item and choose to receive a wallet credit instead of a cash refund to the original method of payment used. What Is My Wallet? It is a virtual wallet linked to your SHEIN account where you will be able to access your refund (s). They said they received my order and refunded me on January 12, which I never saw appear in the bank account linked to my card. Shein Refund Policy. FREE SHIPPING ON £9. Select the item (s) you would like to return, indicate the reason, then submit. So make sure to watch this video till the end. When you choose a Shein wallet, your refunds are often processed quickly. Find the item you’re returning. Wallet credits can be earned if you return an item and choose to receive a refund to your wallet credit instead of a refund to the original form of payment. Every 100 points = $1. The original shipping fee and Handling fee are non-refundable. Then click the "Return Item" button, select the item (s) you would like to return, indicate the reason, and click "Next Step. From shoes to clothing, from sports equipment to accessories. Returns is going to be ready inside 7 infinite source of your package. Dec 14, 2023 · There are two ways to get a refund for your SheIn return: Get your refund paid back to your original payment method. Proceed to the checkout by clicking the shopping cart icon. 5 days ago · Go to " My Orders " and find the order that contains the item (s) you would like to return and click "Order Details". Apr 3, 2024 · Returns must be initiated online through the customer’s Shein account, streamlining the process and making it convenient for customers to manage their returns. If you want to withdraw money from your Shein Wallet, follow these steps: Log in to your Shein account using your registered email address and password. Se você não selecionou um método de reembolso, iremos proceder de acordo com sua escolha no registro de reembolso. Refund and Return Process. 1. You can only use one coupon code per order and they cannot be stacked. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. Gift card: your money will arrive in less than 24 hours. You will be able to see the status, amount, and refund method, and if you want more information click on “Details”. New Users Only. If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card. Then, click the “Quick Return” button and select the item or items you would like to return. This refund time can be hours or days, depending on the chosen method: Shein wallet: the money takes less than 24 hours. It is integrated into the Apple Wallet application and can only be used with iPhones (iPhone 6 or newer models) and Apple Watch (iPhone 5 or newer models) launched by Apple. Wallet Credit may be provided to you when you return items that you purchased on the Site or App in accordance with our Return Policy and choose a 24h. Note: The original shipping fees and guarantee fees are non-refundable. Shein wallet issue I refunded one item, and the refund money was successfully refunded in my shein wallet, so I withdrew it. Paypal. About My Wallet. The wallet credit can be used for future purchases on SHEIN or, in the United Arab Emirates, Saudi Aug 7, 2023 · Download Article. The following items cannot be returned or exchanged: free gifts, bodysuits,lingerie, swimwear,jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies and Jan 27, 2024 · How to Withdraw Money from Shein Wallet: Step-by-Step Guide. Click the “Order Details” link. Oct 23, 2021 · Oct-23-2021 09:34 AM. 14. The original shipping fee and handling fee are non-refundable. 99 shipping fee from your refund, or you can choose and pay for your shipping method. Shein provides options for refund methods, including the original payment method or the Shein wallet, offering flexibility for customers in how they receive their refunds. Select the item (s) you would like to return, indicate the reason, and choose the return method to get your Prepaid Return Label. b. I never even took any of the items out of their packaging, I just shipped it right back, so everything was in perfect condition. O reembolso será enviado para sua carteira SHEIN ou forma de pagamento original com base no método de reembolso que você escolheu. The wallet credit can be used for future purchases on SHEIN or, in the European Union, withdrawn at The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. In the case of Third-Party Sellers’ products, the refund will be issued to the original payment method. The shopper authenticates using your phone number and a one-time Nov 18, 2022 · To find your return label, follow these steps: Log into your SHEIN account. I returned a $56 order to shein at the end of December. Usually, refunds will depend on your bank processing time and payment method used while ordering (PayPal, credit card, etc. Feb 20, 2024 · 4. c. Apr 13, 2023 · Our request and the refund will both take a few days to process. We do not accept returns on items that have been worn, damaged, marked,washed or altered in any way. @ShoppingProblem. . If your item is too big or small, you may want to exchange it for a different size. What Is My Wallet? It is a virtual wallet linked to your SHEIN User Account where you will be able to store and access your Wallet Credits and your Promotional Wallet Credits. May 17, 2022 · You can use a Shein-provided shipping label, which will deduct a $7. Find the order in My Orders, click the “Return Item” button. Shein will direct your refund to your Shein wallet or the original payment account mentioned in your Shein ID, as per your preference. In 2018, Shein suffered a data breach in which the login details of 39 million accounts were stolen and sold online. Apr 6, 2023 · Canceling a Shein order is easy and requires a simple process. Once you click the “Save the Label” link, SHEIN will Jul 19, 2023 · The refund will be reflected in your payment account according to the processing time of your payment institution. Initiate the return process for the specific item by selecting the “Return Items” option. The items returned must be unused, with the original packing. " (3) Wallet credit: The digital wallet ( "Wallet" ) is provided by a SHEIN affiliate which is linked to your Customer account and will be used if, for example, you return a Product and decide to receive a refund in the form of a credit rather than a refund on the original payment method used. a. 5. If you paid by COD, the amount will be returned to your SHEIN wallet and you can use it with the coupon code and points in your next purchase，or you can withdraw the balance to your account. Credit/Debit Card. Note: 1. Pack your return item (s) securely, in the original package if possible. The wallet credit can be used for future purchases on SHEIN or, in UK, withdrawn Mar 6, 2024 · To cancel an unshipped order on SHEIN, head to the ‘My Orders’ page and click ‘Cancel Order’. 99+. Oct 3, 2023 · The customers typically bore return shipping costs, and refunds were processed using the original payment method. After waiting for 10 days, my money in shein wallet hasn’t yet been refunded to my bank account. Jul 4, 2023 · The refund is issued to the customer’s SHEIN Wallet or the original payment account, as per the customer’s request. Be aware that the initial fees paid for shipping and handling are non-refundable. Click the “My Orders” link. You may also get the option to get a refund to either your Shein wallet or to the original bank account. Like any return process, some waiting is to be expected. Jan 24, 2021 · Return Request Process. ③ Royal Mail. " The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. Once Shein receives your items, the refund will be initiated by them in 7 working days. Or. The refund will come to you in whatever way you request. You can check the request status by following the steps below: Sign in to your SHEIN account; Go to My Orders; Select the order and choose Order Details; Click on Return & Refund Record; Request Returns in Less Than Five Minutes With My Wallet is a virtual wallet linked to your SHEIN account where you will be able to access your Wallet Credits if you return an item and choose to receive Wallet Credits rather than a refund to the original method of payment used. Select the item you would like to return, Give the reasons and then submit. Click on “Withdrawal” within the “My Wallet” section. Bonus points can be applied to cover up to 50% of your purchase. Shein Exchange Policy. If you did not select a refund method, we will proceed according to your choice in the refund record. Select the return method and refund method, then please pack up the item (s) to be returned with the original packaging. Once you send your package back to Shein, it can take up to 7 business days AFTER they receive it for you to receive your refund. Here, you can view and modify the credit card information linked to your Shein account. An How long do Shein refunds take. All fashion inspiration & the latest trends can be found online at SHEIN To return a SHEIN product, follow these general steps: Log in to your SHEIN account. If you opted for a refund to your Shein Wallet, you’ll see the money within 24 hours of refund confirmation. ”. May 7, 2023 · The refund is normally made to your Shein wallet within 5 business days. Paypal: it takes 2-7 business days. Note: The original shipping fee, handling fee and shipping guarantee are non-refundable. The Shein refund will be processed in less than 24 hours if you selected the Shein wallet option. The wallet credit can be used for future purchases on SHEIN or, in the United Arab Emirates, Saudi Arabia, Kuwait, Oman May 29, 2024 · 1. Select the mailing method: self-sending or pick-up service ( choose the pick-up address) Return Conditions. The money that’s in the wallet can either be withdrawn into your current bank account that’s tied up with Paypal or your credit card, or you can choose to pay for your order using the money that’s there in your Shein wallet. The wallet credits can be used for future purchases on SHEIN or refunded to the original form The refund will be issued to your SHEIN Wallet or the original payment account as per your request. Wallet Credit may be provided to you when you return items that you purchased on the Site or App in accordance with our Return Policy and choose a 1. So, the answer to “Will I get my money back if I cancel my Shein order?” is: “Definitely, yes!” If there’s an option of order cancellation, you always get your money back on About My Wallet. All you need to do is: Open your Shein account and click the “My Orders” section. GrabPay is a digital wallet payment option for Malaysia, and Singapore customers. On the checkout page, select SHEIN Wallet as the payment method. Note: that the special transfer charge and security are non-refundable. Cash on delivery: The refund will be issued to your SHEIN wallet. May 15, 2024 · The following are the steps to return/refund the product: Sign into your Shein account. Within 7 business days, you’ll receive your refund. If you choose the payment account option, it might take 2–10 business days for your account to see the refund. Return Time & Order Status. Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. It is a virtual wallet linked to your SHEIN account where you will be able to access your wallet credit. In the unfortunate event that you need to return an item and request a refund on Shein, it's essential to understand the refund and return process to avoid any payment-related issues. Since the pandemic, though, refunds have taken as long as 15 days. What Is My Wallet? It is a virtual wallet linked to your SHEIN account where you will be able to access your wallet credit. If you choose store credit, your refund goes to your SheIn Wallet Balance, which you can use to pay for future SheIn purchases. The reduction will be issued into your SHEIN Wallet or the very first installment account each your solicitation. Go to the “My Orders” section to locate the order containing the item you want to return. Get your refund paid back as store credit. Observação: Pedidos pagos com Cartão-presente SHEIN retornarão ao Cartão-presente por Your SHEIN wallet is a virtual wallet linked to your SHEIN account where you will be able to access your wallet credits. 2. " 3. qb cw dy ww fr bb nr xu ij vk